/* ═══════════════════════════════════════════════════════════
   Painel WhatsApp — Hotel Providência
   ═══════════════════════════════════════════════════════════ */

:root {
  --verde: #128c7e;
  --verde-escuro: #075e54;
  --verde-claro: #25d366;
  --fundo: #f0f2f5;
  --branco: #ffffff;
  --texto: #1c1e21;
  --texto-suave: #65676b;
  --borda: #e4e6eb;
  --vermelho: #d93025;
  --amarelo: #f9ab00;
  --azul: #1a73e8;
  --sombra: 0 1px 3px rgba(0,0,0,.08), 0 1px 2px rgba(0,0,0,.06);
  --raio: 10px;
}

* { margin: 0; padding: 0; box-sizing: border-box; }
body {
  font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
  background: var(--fundo); color: var(--texto); font-size: 14px;
}
.oculto { display: none !important; }

/* ─── Login ─── */
.login-wrap {
  min-height: 100vh; display: flex; align-items: center; justify-content: center;
  background: linear-gradient(135deg, var(--verde-escuro), var(--verde));
}
.login-card {
  background: var(--branco); padding: 40px; border-radius: 16px; width: 360px;
  box-shadow: 0 10px 40px rgba(0,0,0,.25); text-align: center;
}
.login-logo { font-size: 48px; margin-bottom: 8px; }
.login-logo-img { width: 170px; max-width: 80%; height: auto; margin: 0 auto 10px; display: block; }
.login-card h1 { font-size: 22px; color: var(--verde-escuro); }
.login-sub { color: var(--texto-suave); margin: 4px 0 24px; }
.login-rodape { margin-top: 22px; padding-top: 16px; border-top: 1px solid var(--borda); display: flex; flex-direction: column; align-items: center; gap: 8px; }
.login-versao { font-size: 12px; color: var(--texto-suave); font-weight: 600; letter-spacing: .3px; }
.login-dev { display: inline-flex; align-items: center; gap: 7px; font-size: 11px; color: var(--texto-suave); text-decoration: none; opacity: .9; transition: opacity .15s; }
.login-dev:hover { opacity: 1; }
.login-dev img { height: 20px; width: auto; }
.login-card label { display: block; text-align: left; margin-bottom: 14px; font-weight: 600; font-size: 13px; }
.login-card input {
  width: 100%; padding: 10px 12px; margin-top: 5px; border: 1px solid var(--borda);
  border-radius: 8px; font-size: 14px;
}
.login-card input:focus { outline: 2px solid var(--verde); border-color: transparent; }
.login-erro { color: var(--vermelho); margin-top: 12px; font-size: 13px; }

/* ─── Layout ─── */
.app { display: flex; min-height: 100vh; }
.sidebar {
  width: 240px; background: var(--verde-escuro); color: #fff; display: flex;
  flex-direction: column; position: fixed; top: 0; bottom: 0; left: 0;
  overflow-y: auto;  /* segurança em telas muito baixas */
}
.sidebar-logo { display: flex; flex-direction: column; gap: 8px; align-items: center; text-align: center; padding: 18px 16px; border-bottom: 1px solid rgba(255,255,255,.15); flex-shrink: 0; }
.sidebar-logo-img { width: 132px; max-width: 100%; height: auto; background: #fff; border-radius: 10px; padding: 6px 8px; box-shadow: 0 1px 4px rgba(0,0,0,.25); }
.logo-icone { font-size: 28px; }
.sidebar-logo small { display: block; opacity: .7; font-size: 11px; }
.sidebar nav { flex: 1 1 auto; padding: 12px 8px; overflow-y: auto; min-height: 0; }
.nav-item {
  display: block; padding: 11px 14px; color: rgba(255,255,255,.85); text-decoration: none;
  border-radius: 8px; margin-bottom: 3px; font-size: 14px;
}
.nav-item:hover { background: rgba(255,255,255,.1); }
.nav-item.ativo { background: var(--verde); color: #fff; font-weight: 600; }
.sidebar-rodape { padding: 14px 16px; border-top: 1px solid rgba(255,255,255,.15); font-size: 12px; flex-shrink: 0; background: var(--verde-escuro); }
#usuario-info { margin-bottom: 10px; opacity: .85; }
.conteudo { flex: 1; margin-left: 240px; padding: 28px 32px; }

/* ─── Componentes ─── */
h2.titulo-view { font-size: 22px; margin-bottom: 4px; }
.subtitulo { color: var(--texto-suave); margin-bottom: 22px; }
.cards { display: grid; grid-template-columns: repeat(auto-fill, minmax(190px, 1fr)); gap: 14px; margin-bottom: 24px; }
.card {
  background: var(--branco); border-radius: var(--raio); padding: 18px; box-shadow: var(--sombra);
}
.card .valor { font-size: 28px; font-weight: 700; color: var(--verde-escuro); }
.card .rotulo { color: var(--texto-suave); font-size: 12px; margin-top: 3px; }
.painel { background: var(--branco); border-radius: var(--raio); box-shadow: var(--sombra); padding: 20px; margin-bottom: 22px; }
.painel h3 { font-size: 15px; margin-bottom: 14px; color: var(--verde-escuro); }

table { width: 100%; border-collapse: collapse; font-size: 13px; }
th { text-align: left; padding: 9px 10px; border-bottom: 2px solid var(--borda); color: var(--texto-suave); font-size: 12px; text-transform: uppercase; letter-spacing: .3px; }
th.th-sort { cursor: pointer; user-select: none; white-space: nowrap; }
th.th-sort:hover { color: var(--verde-escuro); }
th.th-sort-ativo { color: var(--verde-escuro); font-weight: 700; }
td { padding: 9px 10px; border-bottom: 1px solid var(--borda); vertical-align: middle; }
tr:hover td { background: #f7f8fa; }

.badge { display: inline-block; padding: 3px 9px; border-radius: 20px; font-size: 11px; font-weight: 700; }
.badge-PENDING   { background: #fff3cd; color: #8a6d00; }
.badge-QUEUED    { background: #e2e3ff; color: #3b3f9e; }
.badge-SENT      { background: #d1ecf1; color: #0c5460; }
.badge-DELIVERED { background: #d4edda; color: #155724; }
.badge-READ      { background: #c3f3d0; color: #0a5c2a; }
.badge-FAILED    { background: #f8d7da; color: #721c24; }
.badge-CANCELLED { background: #e2e3e5; color: #41464b; }
.badge-APPROVED  { background: #d4edda; color: #155724; }
.badge-REJECTED  { background: #f8d7da; color: #721c24; }
.badge-PAUSED    { background: #fff3cd; color: #8a6d00; }
.badge-DISABLED  { background: #e2e3e5; color: #41464b; }
.badge-SUCCESS   { background: #d4edda; color: #155724; }
.badge-ERROR     { background: #f8d7da; color: #721c24; }
.badge-RUNNING   { background: #d1ecf1; color: #0c5460; }
.badge-IDLE      { background: #e2e3e5; color: #41464b; }

.btn {
  border: none; border-radius: 8px; padding: 9px 16px; font-size: 13px; font-weight: 600;
  cursor: pointer; transition: opacity .15s;
}
.btn:hover { opacity: .88; }
.btn-primario { background: var(--verde); color: #fff; }
.btn-perigo   { background: var(--vermelho); color: #fff; }
.btn-suave    { background: var(--borda); color: var(--texto); }
.btn-mini     { padding: 5px 10px; font-size: 12px; }
.btn-block    { width: 100%; }
.btn-fantasma { background: transparent; color: #fff; border: 1px solid rgba(255,255,255,.4); width: 100%; }

.filtros { display: flex; gap: 10px; margin-bottom: 16px; flex-wrap: wrap; align-items: center; }
.filtros input, .filtros select {
  padding: 8px 12px; border: 1px solid var(--borda); border-radius: 8px; font-size: 13px; background: #fff;
}
.filtros input { min-width: 240px; }

.paginacao { display: flex; gap: 8px; align-items: center; justify-content: flex-end; margin-top: 14px; font-size: 13px; color: var(--texto-suave); }

.template-card { border: 1px solid var(--borda); border-radius: var(--raio); padding: 16px; margin-bottom: 14px; }
.template-cab { display: flex; justify-content: space-between; align-items: center; margin-bottom: 10px; flex-wrap: wrap; gap: 8px; }
.template-corpo { background: #efeae2; border-radius: 8px; padding: 12px 14px; font-size: 13px; white-space: pre-wrap; margin: 10px 0; font-family: inherit; }
.template-meta { display: grid; grid-template-columns: repeat(auto-fit, minmax(220px, 1fr)); gap: 10px; margin-top: 10px; }
.template-meta label { font-size: 12px; font-weight: 600; color: var(--texto-suave); display: block; }
.template-meta input, .template-meta select {
  width: 100%; padding: 7px 10px; margin-top: 4px; border: 1px solid var(--borda); border-radius: 6px; font-size: 13px;
}

.switch { position: relative; display: inline-block; width: 40px; height: 22px; vertical-align: middle; }
.switch input { opacity: 0; width: 0; height: 0; }
.slider { position: absolute; inset: 0; background: #ccc; border-radius: 22px; cursor: pointer; transition: .2s; }
.slider:before { content: ""; position: absolute; height: 16px; width: 16px; left: 3px; bottom: 3px; background: #fff; border-radius: 50%; transition: .2s; }
.switch input:checked + .slider { background: var(--verde-claro); }
.switch input:checked + .slider:before { transform: translateX(18px); }

.toast {
  position: fixed; bottom: 24px; right: 24px; background: var(--texto); color: #fff;
  padding: 13px 20px; border-radius: 10px; box-shadow: 0 4px 16px rgba(0,0,0,.3);
  z-index: 999; font-size: 14px; max-width: 380px;
}
.toast.erro { background: var(--vermelho); }
.toast.sucesso { background: var(--verde); }

.mono { font-family: 'SF Mono', Consolas, monospace; font-size: 12px; }
.texto-suave { color: var(--texto-suave); }
.detalhes-json { background: #f6f7f9; border-radius: 6px; padding: 8px 10px; font-size: 11px; max-width: 480px; overflow-x: auto; white-space: pre-wrap; word-break: break-all; }

/* ─── Formulário Meta (aba Configurações) ─── */
.form-grid { display: grid; grid-template-columns: repeat(2, 1fr); gap: 14px 20px; }
.form-grid label { display: block; font-weight: 600; font-size: 13px; color: var(--texto); }
.form-grid input {
  width: 100%; padding: 9px 11px; margin-top: 5px; border: 1px solid var(--borda);
  border-radius: 8px; font-size: 13px; box-sizing: border-box;
}
.form-grid input:focus { outline: 2px solid var(--verde); border-color: transparent; }
.form-grid small { display: block; margin-top: 4px; font-size: 11px; }

.alerta { padding: 10px 14px; border-radius: 8px; font-size: 13px; }
.alerta-ok  { background: #e7f7ee; color: #0f6d3d; border: 1px solid #b7e4c7; }
.alerta-erro { background: #fdecea; color: #a61b0b; border: 1px solid #f5c6c0; }
.alerta-info { background: #e7f3ff; color: #084a7d; border: 1px solid #b3d9ff; }

/* ─── Modal "Sobre" ─── */
.modal-overlay {
  position: fixed; inset: 0; background: rgba(0,0,0,.55);
  display: flex; align-items: center; justify-content: center;
  z-index: 1000; padding: 20px;
}
.modal-overlay.oculto { display: none; }
.modal-sobre {
  background: var(--branco); border-radius: 14px; max-width: 640px; width: 100%;
  max-height: 88vh; overflow-y: auto; padding: 30px 32px; position: relative;
  box-shadow: 0 20px 60px rgba(0,0,0,.35);
}
.modal-fechar {
  position: absolute; top: 12px; right: 14px; border: none; background: transparent;
  font-size: 20px; line-height: 1; cursor: pointer; color: var(--texto-suave);
  padding: 6px; border-radius: 6px;
}
.modal-fechar:hover { background: var(--fundo); color: var(--texto); }

/* ─── Nova conversa (resultados da busca de hóspede) ─── */
.nc-item {
  padding: 9px 11px; border: 1px solid var(--borda); border-radius: 9px;
  margin-bottom: 7px; cursor: pointer; transition: background .12s, border-color .12s;
}
.nc-item:hover { background: var(--fundo); border-color: var(--verde, #0b4f2c); }

.sobre-cab { text-align: center; margin-bottom: 18px; }
.sobre-logo-hotel {
  width: 150px; height: auto; display: block; margin: 0 auto 10px;
}
.sobre-cab h2 { font-size: 19px; margin: 0 0 8px; color: var(--texto); }
.sobre-versao-badge {
  display: inline-block; background: var(--verde); color: #fff;
  font-size: 12px; font-weight: 600; padding: 4px 12px; border-radius: 20px;
}
.sobre-desc {
  font-size: 13.5px; line-height: 1.55; color: var(--texto-suave);
  text-align: center; margin: 0 auto 20px; max-width: 520px;
}

.sobre-grid {
  display: grid; grid-template-columns: 1fr 1fr; gap: 12px 20px;
  background: var(--fundo); border-radius: 10px; padding: 16px 18px; margin-bottom: 8px;
}
.sobre-grid > div { display: flex; flex-direction: column; font-size: 13.5px; }
.sobre-rot {
  font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: .3px;
  color: var(--texto-suave); margin-bottom: 2px;
}

.sobre-sec {
  font-size: 15px; margin: 22px 0 10px; color: var(--verde-escuro);
  border-bottom: 1px solid var(--borda); padding-bottom: 6px;
}
.sobre-tabela { width: 100%; border-collapse: collapse; font-size: 12.5px; }
.sobre-tabela th, .sobre-tabela td {
  text-align: left; padding: 7px 9px; border-bottom: 1px solid var(--borda);
  vertical-align: top;
}
.sobre-tabela th {
  background: var(--fundo); font-weight: 600; color: var(--texto);
  font-size: 11px; text-transform: uppercase; letter-spacing: .3px;
}
.sobre-nota { font-size: 12.5px; line-height: 1.55; color: var(--texto-suave); margin: 8px 0 0; }
.sobre-nota strong { color: var(--texto); }

.sobre-rodape {
  display: flex; align-items: center; justify-content: center; gap: 10px;
  margin-top: 26px; padding-top: 16px; border-top: 1px solid var(--borda);
  color: var(--texto-suave); font-size: 11.5px; text-align: center;
}
.sobre-rodape img { height: 26px; width: auto; }

@media (max-width: 860px) {
  .sidebar { width: 64px; }
  .sidebar-logo div, .sidebar-logo-img, .nav-item span-texto, .sidebar-rodape { display: none; }
  .conteudo { margin-left: 64px; padding: 18px; }
  .form-grid { grid-template-columns: 1fr; }
  .sobre-grid { grid-template-columns: 1fr; }
  .modal-sobre { padding: 24px 20px; }
}


/* ═══════════════════════════════════════════════════════════
   Conversas (chat interativo estilo WhatsApp Web)
   ═══════════════════════════════════════════════════════════ */
.chat-layout {
  display: flex;
  gap: 0;
  height: calc(100vh - 200px);
  min-height: 460px;
  background: var(--branco);
  border: 1px solid var(--borda);
  border-radius: var(--raio);
  box-shadow: var(--sombra);
  overflow: hidden;
}

/* ─── Lista de conversas (coluna esquerda) ─── */
.chat-lista {
  width: 320px;
  min-width: 260px;
  border-right: 1px solid var(--borda);
  overflow-y: auto;
  background: var(--branco);
}
.chat-item {
  padding: 12px 16px;
  border-bottom: 1px solid var(--borda);
  cursor: pointer;
  transition: background .15s;
}
.chat-item:hover { background: var(--fundo); }
.chat-item.ativo { background: #e7f4f2; border-left: 3px solid var(--verde); padding-left: 13px; }
.chat-item-topo { display: flex; justify-content: space-between; align-items: baseline; gap: 8px; }
.chat-item-nome {
  font-weight: 600; color: var(--texto); font-size: 14px;
  white-space: nowrap; overflow: hidden; text-overflow: ellipsis;
}
.chat-item-hora { font-size: 11px; color: var(--texto-suave); white-space: nowrap; }
.chat-item-baixo { display: flex; align-items: center; gap: 6px; margin-top: 3px; }
.chat-item-preview {
  flex: 1; font-size: 13px; color: var(--texto-suave);
  white-space: nowrap; overflow: hidden; text-overflow: ellipsis;
}
.chat-item-tel { font-size: 11px; color: #9aa0a6; margin-top: 2px; font-family: monospace; }
.chat-badge-nao-lida {
  background: var(--verde-claro); color: #fff; font-size: 11px; font-weight: 700;
  min-width: 18px; height: 18px; border-radius: 9px; padding: 0 5px;
  display: inline-flex; align-items: center; justify-content: center;
}
.chat-tag-fechada { font-size: 12px; opacity: .6; }
.chat-tag-atendente { font-size: 12px; }
.chat-item.precisa-atendente { border-left: 3px solid var(--amarelo, #f0ad4e); }

/* ─── Caixa de sugestão da IA no chat ─── */
.chat-sugestao {
  margin: 0 12px 8px; padding: 10px 12px;
  background: #fff8e6; border: 1px solid #f0d98c; border-radius: 10px;
}
.chat-sugestao-topo { font-size: 13px; margin-bottom: 6px; }
.chat-sugestao-topo .texto-suave { font-size: 12px; }
.chat-sugestao-texto {
  font-size: 13px; line-height: 1.5; color: #5a4a1a;
  white-space: pre-wrap; margin-bottom: 8px;
}
.chat-sugestao-acoes { display: flex; gap: 8px; }

/* ─── Área de chat (coluna direita) ─── */
.chat-area {
  flex: 1; display: flex; flex-direction: column;
  background: #efeae2;
  background-image: linear-gradient(rgba(229,221,213,.4), rgba(229,221,213,.4));
  min-width: 0;
}
.chat-vazio {
  flex: 1; display: flex; flex-direction: column; align-items: center; justify-content: center;
  color: var(--texto-suave); gap: 8px;
}
.chat-cabecalho {
  display: flex; align-items: center; justify-content: space-between; gap: 12px;
  padding: 10px 16px; background: var(--verde-escuro); color: #fff;
}
.chat-cab-nome { font-weight: 600; font-size: 15px; }
.chat-cab-tel { font-size: 12px; opacity: .85; font-family: monospace; }
.chat-cab-status { font-size: 12px; padding: 4px 10px; border-radius: 20px; white-space: nowrap; }
.chat-cab-status.aberta { background: rgba(37,211,102,.25); }
.chat-cab-status.fechada { background: rgba(0,0,0,.25); }

/* ─── Mensagens (balões) ─── */
.chat-mensagens {
  flex: 1; overflow-y: auto; padding: 16px 18px;
  display: flex; flex-direction: column; gap: 4px;
}
.chat-balao-linha { display: flex; }
.chat-balao-linha.in { justify-content: flex-start; }
.chat-balao-linha.out { justify-content: flex-end; }
.chat-balao {
  max-width: 70%; padding: 6px 9px 4px; border-radius: 8px;
  box-shadow: 0 1px 1px rgba(0,0,0,.12); position: relative; word-wrap: break-word;
}
.chat-balao.in { background: #fff; border-top-left-radius: 2px; }
.chat-balao.out { background: #d9fdd3; border-top-right-radius: 2px; }
.chat-balao.out.falhou { background: #ffe0dd; }
.chat-balao-autor { font-size: 11px; font-weight: 700; color: var(--verde); margin-bottom: 2px; }
.chat-balao-texto { font-size: 14px; color: var(--texto); white-space: pre-wrap; line-height: 1.35; }
.chat-balao-midia { font-size: 14px; color: var(--texto); }
.chat-balao-midia small { display: block; color: var(--texto-suave); font-size: 11px; margin-top: 2px; }
.chat-balao-meta {
  font-size: 10px; color: var(--texto-suave); text-align: right;
  margin-top: 2px; white-space: nowrap;
}
.chat-check { color: var(--verde); font-weight: 700; }

/* Linha "Em atendimento por Fulano" na lista de conversas — v1.24.0 */
.chat-item-atendimento {
  font-size: 11px; font-weight: 600; margin: 2px 0 0;
  white-space: nowrap; overflow: hidden; text-overflow: ellipsis;
}

/* Botão "Responder" (citação) por balão — v1.23.0 */
.chat-balao-responder {
  border: none; background: transparent; cursor: pointer;
  font-size: 12px; padding: 0 2px; margin-left: 6px; opacity: 0;
  transition: opacity .15s ease;
}
.chat-balao:hover .chat-balao-responder { opacity: .7; }
.chat-balao-responder:hover { opacity: 1; }
.chat-reply-preview { padding: 0 14px; }
.chat-reply-preview.oculto { display: none; }

/* ─── Caixa de envio ─── */
.chat-envio {
  display: flex; align-items: flex-end; gap: 8px; position: relative;
  padding: 10px 14px; background: #f0f2f5; border-top: 1px solid var(--borda);
}

/* ─── Popup de Respostas Rápidas ("/") ─── */
.rr-popup {
  position: absolute; left: 14px; right: 14px; bottom: calc(100% + 6px);
  max-height: 300px; overflow-y: auto; z-index: 50;
  background: #fff; border: 1px solid var(--borda); border-radius: 12px;
  box-shadow: 0 8px 28px rgba(0, 0, 0, .18);
}
.rr-popup.oculto { display: none; }
.rr-popup-cab {
  display: flex; justify-content: space-between; align-items: center; gap: 8px;
  padding: 8px 12px; font-size: 12px; font-weight: 700; color: var(--verde);
  border-bottom: 1px solid var(--borda); position: sticky; top: 0; background: #fff;
}
.rr-popup-dica { font-weight: 400; color: #8a8f98; font-size: 11px; }
.rr-item { padding: 8px 12px; cursor: pointer; border-bottom: 1px solid #f1f2f4; }
.rr-item:last-child { border-bottom: 0; }
.rr-item-sel, .rr-item:hover { background: #eaf5ef; }
.rr-item-atalho { font-size: 13px; font-weight: 600; color: #0b4f2c; }
.rr-item-titulo { font-weight: 400; color: #6b7280; }
.rr-item-texto { font-size: 12px; color: #4b5563; margin-top: 2px;
  white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }

/* ─── Formulário de cadastro de Respostas Rápidas ─── */
.rr-form { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; }
.rr-form input {
  flex: 1; min-width: 160px; padding: 9px 12px;
  border: 1px solid var(--borda); border-radius: 8px; font-size: 14px;
}
.rr-conteudo {
  width: 100%; margin-top: 8px; padding: 10px 12px; font-size: 14px;
  font-family: inherit; line-height: 1.4; border: 1px solid var(--borda);
  border-radius: 8px; resize: vertical;
}
.rr-tag {
  background: #eaf5ef; color: #0b4f2c; padding: 2px 6px;
  border-radius: 6px; font-size: 12px; font-weight: 600;
}
.chat-envio textarea {
  flex: 1; resize: none; border: 1px solid var(--borda); border-radius: 20px;
  padding: 9px 14px; font-size: 14px; font-family: inherit; line-height: 1.35;
  max-height: 120px; outline: none;
}
.chat-envio textarea:focus { border-color: var(--verde); }
.chat-btn-enviar {
  border-radius: 50%; width: 42px; height: 42px; padding: 0;
  font-size: 18px; flex-shrink: 0; display: flex; align-items: center; justify-content: center;
}
.chat-fechada {
  padding: 14px 18px; background: #fff8e1; border-top: 1px solid var(--amarelo);
  color: #7a5c00; font-size: 13px; line-height: 1.5;
}

/* ─── Responsivo ─── */
@media (max-width: 720px) {
  .chat-layout { flex-direction: column; height: calc(100vh - 160px); }
  .chat-lista { width: 100%; max-height: 40%; border-right: none; border-bottom: 1px solid var(--borda); }
  .chat-balao { max-width: 85%; }
}


/* ═══════════════════════════════════════════════════════════
   v1.14.0 — Mídia no chat, notas/etiquetas, som, relatórios, auditoria
   ═══════════════════════════════════════════════════════════ */

/* Linha de topo com título + ação à direita */
.chat-topo-linha { display: flex; justify-content: space-between; align-items: flex-start; gap: 12px; flex-wrap: wrap; }

/* ─── Mídia nos balões ─── */
.chat-midia-link { display: block; }
.chat-midia-img {
  max-width: 260px; max-height: 320px; border-radius: 10px; display: block;
  cursor: pointer; object-fit: cover;
}
.chat-midia-audio { max-width: 260px; margin: 2px 0; }
.chat-midia-video { max-width: 280px; max-height: 320px; border-radius: 10px; display: block; }
.chat-midia-doc {
  display: inline-flex; align-items: center; gap: 8px; padding: 10px 14px;
  background: rgba(0,0,0,.05); border-radius: 8px; color: inherit;
  text-decoration: none; font-size: 13px; max-width: 280px;
}
.chat-midia-doc:hover { background: rgba(0,0,0,.1); }
.chat-midia-doc-icone { font-size: 20px; flex-shrink: 0; }
.chat-midia-doc-nome { 
  flex: 1; overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
  font-weight: 500;
}

/* ─── Botão de anexo no rodapé do chat ─── */
.chat-btn-anexo { font-size: 18px; padding: 6px 10px; line-height: 1; }

/* ─── Etiquetas / tags ─── */
.chat-cab-dir { display: flex; flex-direction: column; align-items: flex-end; gap: 6px; }
.chat-etiquetas-barra { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 6px; align-items: center; }
.chat-etiqueta {
  display: inline-flex; align-items: center; gap: 5px; color: #fff;
  padding: 2px 9px; border-radius: 20px; font-size: 11px; font-weight: 700;
}
.chat-etiqueta-x { cursor: pointer; font-weight: 900; opacity: .85; }
.chat-etiqueta-x:hover { opacity: 1; }
.chat-etiqueta-add {
  border: 1px dashed var(--borda); background: transparent; color: var(--texto-suave);
  border-radius: 20px; padding: 2px 9px; font-size: 11px; cursor: pointer;
}
.chat-etiqueta-add:hover { border-color: var(--primaria); color: var(--primaria); }

/* ─── Painel de notas internas ─── */
.chat-notas-painel {
  background: #fffbe6; border-bottom: 1px solid var(--borda);
  padding: 12px 16px; max-height: 260px; overflow-y: auto;
}
.chat-notas-lista { display: flex; flex-direction: column; gap: 8px; margin-bottom: 10px; }
.chat-nota { background: #fff; border: 1px solid #f0e6b8; border-radius: 8px; padding: 8px 10px; }
.chat-nota-texto { font-size: 13px; white-space: pre-wrap; }
.chat-nota-meta { font-size: 11px; color: var(--texto-suave); margin-top: 4px; display: flex; justify-content: space-between; align-items: center; }
.chat-nota-x { cursor: pointer; }
.chat-notas-nova { display: flex; gap: 8px; align-items: flex-end; }
.chat-notas-nova textarea { flex: 1; resize: vertical; padding: 8px; border: 1px solid var(--borda); border-radius: 8px; font-family: inherit; font-size: 13px; }

/* ─── Relatórios da IA ─── */
.rel-filtros { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; }
.rel-filtros select { padding: 6px 10px; border: 1px solid var(--borda); border-radius: 8px; }
.rel-cards { display: grid; grid-template-columns: repeat(auto-fit, minmax(180px, 1fr)); gap: 14px; margin: 18px 0; }
.rel-card { background: var(--cartao, #fff); border: 1px solid var(--borda); border-radius: 12px; padding: 18px; text-align: center; }
.rel-card-num { font-size: 30px; font-weight: 800; color: var(--primaria); }
.rel-card-rot { font-size: 12px; color: var(--texto-suave); margin-top: 6px; }
.rel-card-ok .rel-card-num { color: #1a9e4b; }
.rel-card-alerta .rel-card-num { color: #d98200; }
.rel-card-destaque { background: linear-gradient(135deg, var(--primaria), #0a7d55); }
.rel-card-destaque .rel-card-num, .rel-card-destaque .rel-card-rot { color: #fff; }

.rel-secao { margin: 26px 0; }
.rel-secao h3 { margin-bottom: 12px; font-size: 16px; }
.rel-legenda { display: flex; gap: 18px; margin-bottom: 10px; font-size: 12px; color: var(--texto-suave); flex-wrap: wrap; }
.rel-legenda i { display: inline-block; width: 12px; height: 12px; border-radius: 3px; margin-right: 4px; vertical-align: middle; }
.rel-cor.rel-barra-rec { background: #7db3ff; }
.rel-cor.rel-barra-res { background: #1a9e4b; }
.rel-cor.rel-barra-enc { background: #d98200; }

.rel-grafico {
  display: flex; align-items: flex-end; gap: 10px; height: 200px;
  padding: 12px; border: 1px solid var(--borda); border-radius: 12px; overflow-x: auto;
}
.rel-barra-grupo { display: flex; flex-direction: column; align-items: center; gap: 6px; min-width: 42px; height: 100%; justify-content: flex-end; }
.rel-barras { display: flex; align-items: flex-end; gap: 3px; height: 100%; }
.rel-barra { width: 10px; border-radius: 3px 3px 0 0; min-height: 2px; }
.rel-barra-rec { background: #7db3ff; }
.rel-barra-res { background: #1a9e4b; }
.rel-barra-enc { background: #d98200; }
.rel-barra-rot { font-size: 10px; color: var(--texto-suave); white-space: nowrap; }

/* ─── Auditoria ─── */
.aud-filtros { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; margin: 14px 0; }
.aud-filtros input[type=text] { flex: 1; min-width: 220px; padding: 8px 12px; border: 1px solid var(--borda); border-radius: 8px; }
.aud-filtros select { padding: 8px 10px; border: 1px solid var(--borda); border-radius: 8px; }

@media (max-width: 720px) {
  .chat-midia-img, .chat-midia-video { max-width: 78vw; }
  .rel-cards { grid-template-columns: repeat(2, 1fr); }
}


/* ─── Setores / Roteamento (v1.15.0) ─── */
.setor-form {
  display: flex; gap: 10px; align-items: center; flex-wrap: wrap;
}
.setor-form input[type=text],
.setor-form input:not([type]),
.setor-form input[type=color] {
  padding: 8px 12px; border: 1px solid var(--borda); border-radius: 8px;
}
.setor-form input[placeholder*="Nome"] { min-width: 180px; }
.setor-form input[placeholder*="resolve"],
.setor-form input[placeholder*="Descrição"] { flex: 1; min-width: 220px; }
.setor-form input[placeholder*="Palavras"],
.setor-form input[placeholder*="chave"] { flex: 1; min-width: 240px; }
.setor-form input[type=color] { width: 46px; height: 38px; padding: 2px; cursor: pointer; }

.setor-checks { display: flex; flex-wrap: wrap; gap: 8px; }
.setor-check {
  display: inline-flex; align-items: center; gap: 6px; cursor: pointer;
  padding: 4px 8px; border: 1px solid var(--borda); border-radius: 20px; background: #fff;
}
.setor-check input { cursor: pointer; }

/* Chip de setor na lista de conversas */
.chat-item-setor { margin-left: 8px; vertical-align: middle; }

/* Barra do setor no cabeçalho da conversa */
.chat-setor-barra { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; margin-top: 6px; }
.chat-troca-setor { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; margin-top: 8px; }


/* ═══ Cardápio do Dia (gerador de imagem) ═══ */
.cardapio-layout {
  display: grid;
  grid-template-columns: minmax(320px, 1fr) minmax(300px, 1fr);
  gap: 20px;
  align-items: start;
}
.cardapio-form { display: flex; flex-direction: column; }
.cardapio-form .campo-label {
  display: block;
  font-weight: 600;
  font-size: 13px;
  color: var(--texto);
  margin: 12px 0 4px;
}
.cardapio-form .campo-label:first-child { margin-top: 0; }
.cardapio-form .input,
.cardapio-fundo-box .input {
  width: 100%;
  padding: 9px 12px;
  border: 1px solid var(--borda);
  border-radius: 8px;
  font-family: inherit;
  font-size: 14px;
  box-sizing: border-box;
}
.cardapio-form textarea.input { resize: vertical; line-height: 1.5; }
.cardapio-form .input:focus { outline: 2px solid var(--verde); border-color: transparent; }
.cardapio-acoes { display: flex; gap: 10px; margin-top: 16px; }
.cardapio-form .campo-check {
  display: flex; align-items: center; gap: 8px;
  font-size: 14px; color: var(--texto); cursor: pointer;
}
.cardapio-form .campo-check input { width: 16px; height: 16px; cursor: pointer; }
.cardapio-form code, .texto-suave code {
  background: rgba(26,31,77,.07); border-radius: 4px;
  padding: 1px 5px; font-size: 13px;
}
.cardapio-fundo-box {
  margin-top: 18px;
  border-top: 1px solid var(--borda);
  padding-top: 12px;
}
.cardapio-fundo-box summary { cursor: pointer; font-weight: 600; font-size: 14px; }

.cardapio-preview {
  position: sticky;
  top: 16px;
  min-height: 300px;
  display: flex;
  align-items: center;
  justify-content: center;
}
.cardapio-preview-vazio { text-align: center; color: var(--texto-suave); }
.cardapio-preview-img {
  max-width: 100%;
  height: auto;
  border-radius: 8px;
  box-shadow: 0 4px 18px rgba(0,0,0,.18);
}

@media (max-width: 860px) {
  .cardapio-layout { grid-template-columns: 1fr; }
  .cardapio-preview { position: static; }
}



/* ═══════════════════════════════════════════════════════════════
   v1.20.0 — Presença de atendentes + citação/comunicado no chat
   ═══════════════════════════════════════════════════════════════ */

/* Aviso de presença (topo do chat / topo da lista de usuários) */
.aviso-presenca {
  padding: 8px 12px;
  border-radius: 8px;
  font-size: 13px;
  font-weight: 600;
  margin-bottom: 12px;
}
.aviso-presenca-ok {
  background: #e7f7ec;
  color: #0a6b34;
  border: 1px solid #b6e6c6;
}
.aviso-presenca-alerta {
  background: #fdeaea;
  color: #a11616;
  border: 1px solid #f3b8b8;
}

/* Indicador de presença na tabela de usuários */
.presenca-dot { font-size: 12px; font-weight: 600; white-space: nowrap; }
.presenca-online { color: #0a6b34; }
.presenca-offline { color: #8a8a8a; }

/* Bloco "respondendo a: ..." dentro do balão recebido */
.chat-citacao {
  border-left: 3px solid #0a7cff;
  background: rgba(10, 124, 255, 0.08);
  border-radius: 6px;
  padding: 4px 8px;
  margin-bottom: 5px;
  font-size: 12px;
  display: flex;
  flex-direction: column;
  gap: 2px;
}
.chat-citacao-rot { font-weight: 700; color: #0a5bbd; font-size: 11px; }
.chat-citacao-txt { color: #444; white-space: pre-wrap; word-break: break-word; }

/* Balão de comunicado (envio em massa) na linha do tempo */
.chat-balao-comunicado {
  border: 1px dashed #d39a00;
  background: #fff8e6 !important;
}
.chat-autor-comunicado { color: #a76b00 !important; font-weight: 700; }